Service and setup
A good terminal does not help if it is not set up for your process. That is why, together with the equipment, we offer setup, integration and support after delivery. Technical services are carried out through AutoID, our partner in automatic identification.
What the service includes
Initial setup
System update, Wi-Fi configuration, scanning profile, battery settings, installation of the required applications. The terminals arrive ready to work.
Fleet management
For dozens of devices we recommend a fleet management system (MDM): bulk configuration, controlled updates, app restrictions. We discuss the right option for the size of your fleet.
Integration with management systems
Connecting terminals to WMS, ERP or POS: native apps, terminal emulation for legacy software, or web applications. For the warehouse, see the WMS system on wms.md.
Training
We train operators and administrators: correct scanning, changing batteries, updates, and what to do when the device stops responding.
Warranty and repairs
The warranty is the one provided by the manufacturer. The warranty period is 12 months. In case of a fault, we handle communication with the service center.
Out-of-warranty service, service contracts and the manufacturers' extended programs (for example Zebra OneCare) are discussed individually.
Response times
Response time for support requests and repair times – in accordance with the legislation of the Republic of Moldova.
How to request service
Call +373 79 170 490 or send a request on the Contacts page. Tell us the model, the serial number and a description of the problem, and we will get back to you with the next steps.